Política de reembolso

Last Updated: [08/14/2026]

Certain FansDrop products are launched through an Unlock stage followed by a limited-time crowdfunding Campaign. Please review this Refund Policy before participating or purchasing.

1. Unlock Failed

Certain products may first go through an Unlock stage before entering a crowdfunding Campaign. The Unlock stage is used to test customer interest and market demand for the product.

If an Unlock does not reach the stated goal or otherwise does not successfully complete the test within the applicable period, the project will not proceed to the next stage.

If a customer has paid any amount in connection with the product during the Unlock stage, the amount paid will be fully refunded to the original payment method after the Unlock period ends.

2. Campaign Failed

If a Campaign does not reach the stated Minimum Order Goal by the end of the Campaign period, the Campaign will be considered unsuccessful and cancelled.

All related orders will automatically be cancelled, and all amounts paid by customers will be fully refunded to the original payment method.

Customers do not need to submit a separate refund request.

After FansDrop issues the refund, the actual time required for the funds to appear in the customer's account depends on the relevant bank, card issuer, or payment service provider.

3. Successful Campaign Orders

Once a Campaign reaches the Minimum Order Goal, the related product will proceed to production.

Because products are manufactured based on Campaign orders, all sales are final and non-refundable.

4. Damaged, Defective or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive:

A damaged item;
A defective item; or
An incorrect item,

please contact us at info@fansdrop.cc within 7 days of receiving your order.

When submitting a support request, please provide:

Your Order Number;
A clear description of the issue; and
Photographs clearly showing the issue.

FansDrop will review the request based on the order information, condition of the product, and supporting materials provided.

If the request is approved, FansDrop will provide either a:

Replacement or Store Credit.

Submitting a request does not automatically mean that the request has been approved.

5. Product Variations & Shipping Information

Certain FansDrop products involve sewing, embroidery, dyeing, printing, molding, hand assembly, or other manufacturing processes.

As a result, the actual product may have minor variations from website images, renderings, or samples, including slight differences in color, dimensions, positioning, or workmanship.

Reasonable manufacturing variations are not considered defects and do not qualify for a refund, return, or replacement.

Customers are responsible for providing complete, accurate, and valid shipping information when placing an order.

FansDrop is not responsible for delivery delays, failed delivery, or returned packages resulting from an incorrect, incomplete, or undeliverable shipping address provided by the customer.

If reshipment is required, any additional costs, including the cost of reshipping the order, must be paid by the customer.

6. Refund Processing

All eligible refunds will be returned to the original payment method used for the purchase.

After FansDrop issues a refund, the actual time required for the funds to appear in the customer's account depends on the relevant bank, card issuer, or payment service provider.

For any questions regarding a refund, please contact:

info@fansdrop.cc